challenge
Northern Trust needed to ease frustrations clients were experiencing while manipulating large amounts data through API calls and managed through an Excel file.
The biggest challenge was overcoming a 'drag and drop' mechanic in Excel that often led to file corruption and loss of data. This degraded the experience and forced clients to call Northern Trust teams to resolve, adding stress and frustration for all groups.
Why this mattered
my impact
As Design Lead, I was responsible for leading design exercises and activities for this engagement, including: auditing the current platform, supporting usability sessions, developing design principles, and building our prototype + functional documentation.